Warranty Policy

Limited Product Warranty

Neumafit Inc. ("Neumafit") provides a warranty to the original purchaser, ensuring that the Pacer (the "Product") is free from material and workmanship defects when used under normal conditions. This warranty is valid for one year from the purchase date. For customers within the European Economic Area (EEA) who bought their Product in the EEA, the warranty period is extended to two years from the date of purchase (referred to as the “Warranty Period”).

This warranty does not apply to software included in the Product or to the services Neumafit offers to Product owners. Please consult the relevant software license agreement and the terms of use for Neumafit’s services to understand your rights regarding these components.

Neumafit makes no promise of uninterrupted or error-free functionality for the Product and will not be liable for damages resulting from improper maintenance, cleaning, or failure to follow operational guidelines. Additionally, this warranty does not cover consumable components, such as the oxygen sensor, which typically requires replacement approximately once a year.

Warranty Resolutions
If a hardware defect occurs and Neumafit receives a valid warranty claim within the Warranty Period, Neumafit will, at its discretion and as allowed by law, take one of the following actions: (1) repair the Product using new or refurbished parts, potentially at an additional cost; or (2) replace the defective Product with a new or refurbished unit. Subject to applicable laws, these remedies are the sole options available for addressing defects. Shipping and handling fees may apply unless prohibited by local regulations.

This Limited Warranty is enforceable only in regions where Neumafit sells the Product directly or through authorized resellers or agents, and its validity is subject to the laws of those regions. Any replacement hardware provided under this warranty will either inherit the remaining duration of the original Warranty Period or be covered for thirty (30) days, whichever is longer. In certain jurisdictions, additional warranty coverage may apply in accordance with local laws.

How to Request Warranty Service

To request warranty service, you must send the Product to the address provided by Neumafit. The Product should be packaged in its original box or in packaging that offers similar protection during transit. Neumafit may require you to provide proof of purchase and/or complete registration as part of the warranty process, in compliance with applicable laws.

For detailed instructions on how to proceed with a warranty service request, please reach out to us via email at help@neumafit.com.

Exclusions and Limitations

This Limited Warranty is applicable solely to Products manufactured by or for Neumafit that bear the “Neumafit” trade name or logo. It does not cover:
(a) consumable items such as batteries or straps; or
(b) software, regardless of whether it is sold with or embedded in the Product.

Additionally, this warranty does not extend to any Product or component that has been modified or altered (e.g., to change its functionality or capabilities) by anyone other than an authorized Neumafit representative. The warranty also excludes:
(a) damage resulting from regular wear and tear or usage;
(b) damage caused by accidents, improper handling, misuse, natural disasters (e.g., floods, fires, or earthquakes), or other external factors;
(c) damage resulting from operation outside the intended or recommended use specified by Neumafit; and
(d) damage caused by unauthorized servicing, including upgrades or modifications performed by individuals not affiliated with Neumafit.

This warranty does not include the recovery or reinstallation of user data or software programs. Furthermore, no entity other than Neumafit is authorized to modify, extend, or add to the terms of this Limited Warranty. If any clause of this warranty is deemed invalid or unenforceable, the remaining provisions will continue to remain in effect.

Implied Warranties

Unless prohibited by applicable law, all implied warranties, including but not limited to warranties of merchantability and fitness for a particular purpose, are limited to the same duration as this Limited Warranty. However, some jurisdictions may not permit restrictions on the length of implied warranties, so this limitation may not apply in your case.

Limitation of Damages

As permitted by applicable law, Neumafit is not liable for any incidental, indirect, special, or consequential damages. This includes, but is not limited to, loss of income, revenue, or data resulting from a breach of express or implied warranty, condition, or any other legal principle, even if Neumafit has been notified of the possibility of such damages. However, some jurisdictions do not allow the exclusion or limitation of certain types of damages, so the above limitation or exclusion may not apply to you.